At VAL, we are committed to providing you with a safe and satisfying shopping experience.
Our return policy covers the following cases:
Incorrect Product Received:
If you receive a product different from what you ordered, we will arrange a free return or exchange.
Damaged or Defective Product:
If your product arrives damaged or with a manufacturing defect, you are entitled to a replacement or a full refund.
Missing Medical Consultation:
If you requested a free medical consultation and did not receive it, you are entitled to a full refund.
Return requests must be submitted within 7 days of receiving the order.
Please contact our customer service team through our official channels
