At VAL, we are committed to providing you with a seamless shopping experience. Below are the details of our Shipping and Privacy Policies.
Shipping Policy
Shipping Methods and Delivery Times
- Standard Shipping: 5-7 business days (domestic).
Address Accuracy
Please ensure the shipping address is correct. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping details.
Lost or Damaged Shipments
If your package is lost or damaged, please contact our customer service for assistance in filing a claim and processing a replacement or refund.
Privacy Policy
At VAL, your privacy is a priority. This policy explains how we collect, use, and protect your personal information.
Information We Collect
We may collect:
- Personal Identification: Name, email, shipping address, phone number.
- Payment Information: Credit card and billing details.
- Technical Data: IP address, browser type, and browsing activity.
How We Use Your Information
We use your information to:
- Process orders and deliver products/services.
- Improve website and customer service based on user behavior.
- Send promotional materials (if opted in).
- Prevent fraud and unauthorized transactions.
Data Security
We implement secure measures, including encryption and SSL certificates, to protect your personal information. However, no method of online data transmission is fully secure.
Third-Party Disclosure
We do not sell or rent your information. We may share it with trusted service providers for order processing, shipping, and marketing, who are bound to keep it confidential.
Cookies
We use cookies to enhance user experience. You may disable cookies through your browser settings, but this may affect website functionality.
Your Rights
You have the right to access, correct, or delete your personal data. You can also opt out of marketing communications at any time.
Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with the updated date.
